Return to Custom Cushions
I received my custom order and the foam cut was too small. Though the foam had been laid out for nearly a week the order was clearly 3inches short from what was ordered. The company refused to refund me, I had to pay for return shipping and charged a restocking fee then given store credit. Would not recommend this company unless you want a poorly done job that you pay a lot of money for.
Chelsie W | Portland, Or
Jan 2022
Thank you thank you thank you! You hit it out of the park! (Especially for an odd shaped cushion; your measuring directions were easy to follow) I am super pleased with my replacement order for a West Elm chair. I took a risk and picked the firmest cushion (and it is definitely firm) but I know that it will last.
Dana M | Chicago, Il
Jan 2022
Our 3 new couch cushions are wonderful and a world of difference from the old ones. It's like our couch is new again - but better than when it was new!
Eric S. | Overland Park, Ks
Jan 2022
Perfect fit…firmness just as I wanted. I would definitely recommend them. Only minor thing is the slow shipping
Tom K | Pasadena, Ca
Jan 2022
Ordered 4 cushions and everything fit perfect
John L | Igh Mn
Jan 2022
The cushion and material were perfect just what i requested, interaction with customer service great just took a long time to get it even after i had already paid i think they should only charge once the item is ready to be shipped
Tina Prince | New Albany Indiana
Jan 2022