A good product that took a long time to arrive. Customer service is uncoordinated.
I followed the instructions on FoamOrder's website to measure the size of the two cushions I sought to replace. I was pleased to see that the fit and firmness was exactly what I expected it to be. Nonetheless, it took almost a month from order --> delivery. There's somewhat of an expectation on the website that order fulfillment wouldn't be instantaneous, which is absolutely acceptable for custom work. In the middle of the third week waiting for an update to my order's status I called Customer Service. It's not actually "customer service" it's just a number that rolls over to one of several extensions. I was transferred to their show room floor. They, of course, knew nothing of my online order and had no way of researching it. After a long explanation I was given the number to the factory, and finally got an update--along with an explanation of how busy they were due to a Thanksgiving promotion. I reminded the associate of my order date 3 week prior.
Thanks so much! A very satisfied customer.
Thank you for your expert assistance in choosing how to construct replacement cushions for our "not completely worn out couch".
The new cushions came and we opened the box with a little fear because the box did not seem the correct size. But because all the air was out, it was correct. They sprang back as soon as opened.
Then I set to work to unstitch the old cushions internal covers and use them to cover the new ones. Doing that made them slip into the outer fabric zippered cover.
They sit firmly but not too firm. The couch doesn't look worn out. Thanks so much! A very satisfied customer.