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Customer Reviews - Custom Cushions

4.7

1,466 Reviews

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Custom order too small, company would not refund

I received my custom order and the foam cut was too small. Though the foam had been laid out for nearly a week the order was clearly 3inches short from what was ordered. The company refused to refund me, I had to pay for return shipping and charged a restocking fee then given store credit. Would not recommend this company unless you want a poorly done job that you pay a lot of money for.

Chelsie W | Portland, Or

Jan 2022

Very pleased!

Thank you thank you thank you! You hit it out of the park! (Especially for an odd shaped cushion; your measuring directions were easy to follow) I am super pleased with my replacement order for a West Elm chair. I took a risk and picked the firmest cushion (and it is definitely firm) but I know that it will last.

Dana M | Chicago, Il

Jan 2022

Outstanding in every aspect

Our 3 new couch cushions are wonderful and a world of difference from the old ones. It's like our couch is new again - but better than when it was new!

Eric S. | Overland Park, Ks

Jan 2022

Perfect fit

Perfect fit…firmness just as I wanted. I would definitely recommend them. Only minor thing is the slow shipping

Tom K | Pasadena, Ca

Jan 2022

First time Ordering

Ordered 4 cushions and everything fit perfect

John L | Igh Mn

Jan 2022

1 couch cushion

The cushion and material were perfect just what i requested, interaction with customer service great just took a long time to get it even after i had already paid i think they should only charge once the item is ready to be shipped

Tina Prince | New Albany Indiana

Jan 2022

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