So Close to 5 Star...
Quality of products ordered was outstanding, and live chat support for questions we had when we started our project was excellent. The only fault found was with the sluggish processing/shipping time. We had a generic two week time frame listed on the order status web page, but our order took closer to 6 weeks to reach us. That seemed slow since we ordered regular stock items and nothing custom. This was the only thing that kept the rating at 4 stars instead of 5. We would definitely refer others, as well as use FoamOrder.com again.
Good product, but slow production
I ordered what seemed to be standard sized foam products, one closed cell yoga mat and a standard length of hi-density polyurethane upholstery foam. I specifically ordered the standard sizes they showed on their site because I needed it quickly. So I was very disappointed to find out upon checking (when it didn't arrive within the time frame I was expecting it, based on the info I read when ordering) that not only wouldn't it be arriving soon, it wouldn't even be out of production until well after I needed it! I let the order stand as I still think it's good product and superior to that available at the local fabric store, but feel that there was not a clear representation of the timeline when I ordered. So beware. Also, the shipping charge of $30 for $55 worth of foam was ridiculous. The box wasn't that big, and certainly didn't weigh very much. Felt ripped off on that account.