To all the people here complaining about minor customer service glitches (for the record, they offered stellar service when I bought my mattress), you are missing the point! This is the only place in SF selling latex mattresses that are not drenched in toxic flame retardant chemicals that can KILL you slowly. You want slick sales, go to Mancini's and get your carcinogenic PentaBDE soaked foam. But if you care about your and your children's health, I highly recommend giving this place a chance. They are professional and super flexible with returns, and offer a great, natural product. What more do you want?