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Customer Reviews - Down Cushions

4.6

10 Reviews

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Ordered two but only got one

The cushion is great, well constructed. Only complaint is that two were ordered and only one was really ordered. Steve is giving me a 15% discount on the second one which is due to arrive in four weeks after the first was ready.

Mary B. | San Rafael

Dec 2018

Down Envelope for Existing Foam Sofa Cushion

Very happy with assistance in ordering the down envelopes. The fit was perfect and will lengthen the life of the cushions.

Lynn C. | Malton, Nj

Nov 2018

Finished product exceeds expectations, process could use improved communication

I ordered replacement cushions including a mattress, cylindrical bolsters, and wedges to fit a vintage daybed, and sent them fabric with a vertical pattern. The products arrived well packaged, and beautifully finished. The seems were painstakingly matched with the difficult pattern of the fabric I chose, and they even returned the fabric remnants to me. I am 100% satisfied with the product. Having said that, the process was lengthy, almost two months, which is fine, except that it was difficult to get information about expected ship dates and whether the fabric arrived from the supplier, etc. The communication was frustrating, and I was beginning to get nervous. I had committed a fair chunk of change on this project, so I would have liked a more timely and easier communication experience. I think the company would boost it's ratings considerably if it would assign a person to answer telephone and email inquiries better. I will be using this company again for more projects. I wish I had a picture to submit to show you how complicated and beautiful my daybed cushions are!

Millie | Vermont

Sep 2018

Perfect

I must say I was a little nervous about ordering custom cushions over the internet. But when the cushions arrived, I was thrilled. They were exactly as specified and came within the stated time frame. Excellent quality.

Louisa H | Rochester, Ny

Sep 2018

Yeah for Foam Order

My order came in the predicted timeframe, in great condition. (Compressed into a tight, manageable roll, wrapped in heavy plastic by someone with a tape fetish— which in this case is a really good thing! The fabrics covers are high quality, the patterns at the seams were very well matched, and each fit the foam perfectly. I couldn’t be happier.

Shanny | Burlington

Aug 2018

Down envelopes

I'm an upholsterer and used these down envelopes to make a sofa new again. They are very well made and your turn around time was much faster than I expected. Thanks for the great work you do.

Teri | Lakeville, Mm

Aug 2018

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