Our small but mighty customer service team has years of cushion and foam expertise to help you measure, select foam or fabrics, or to provide guidance for any order.
Monday–Thursday: 7am–5pm Pacific
Friday: 9am–5pm Pacific
Closed Saturday, Sunday
Or, set up a personal design/measuring appointment at a time that works for you!
purchased a couch with saggy seats, too soft. I found this company online and spoke with the sales represenative to make certain I ordered exactly the size and comfort I wanted. Spot on!
Kdro | Tx
May 2026
They are the cushions on my 10 year old couch They fit perfectly and were exactly what I ordered. The people I spoke to were so helpful and direct me so well.
Elaine W | Rochester, In
May 2026
After nine years, our West Elm couch needed help. The frame and fabric were still in excellent condition, but the cushions were in sad shape. I loved our couch and didn't want to give up on it altogether, and someone on Reddit pointed me here. The idea of measuring my own custom cushions was daunting, but customer service was super helpful and provided excellent advice on how to measure and which kind of cushions were the best fit. We definitely held our breathing stuffing the new cushions in (I was so worried we'd mis-measured!) but they fit PERFECTLY, and now our beloved couch looks brand-spanking new. I'm SO happy with our purchase and would definitely buy here again! 10/10 all around.
Katy B. | San Bernadino, Ca
Apr 2026
I measured how you recommended and the foam ended up too large and is unusable.
Carrie S | Ann Arbor, Mi
Apr 2026
We were told the incorrect size. Our lower backs started to hurt and we couldn't sit on the couch. We inserted more foam ourselves. We spent a lot of money.
Scott | San Jose, Ca
Apr 2026
First time ordering and using an envelope in a seat cushion. Sales help was awesome in helping me order the right product for my needs. The envelope itself was great quality and the finished cushion with leather box corner cover I stitched works perfectly.
Matte | Illinois
Apr 2026
