Customer Reviews - Upholstery Foam


30 Reviews

Worst Customer I have ever experienced.

I ordered a custom seat cushion and cover to be made by FoamOrder. I did not realize the cushion itself had not been ordered with the cover so I attempted to contact customer service to order the insert. After two months of repeated requests both via email and phone with no return response I ordered an entire sheet of foam to cut the insert myself. After 3 weeks with no contact to pick up the sheet of foam, I drove to their warehouse to pick it up. After an hour they finally came up with the product. I had a similar experience with them last year but thought it was fluke and decided to give them another try. I would go anywhere else but here, they have the worst customer service I have ever encountered.

Anne, A. | Napa, Ca

Jan 2021


I mean, it's foam, but the width varied almost an inch from each end, it started at 24 on one end, then was down to almost 23 at the other. Then cut ends are also VERY aggresive, almost sharp. I had to trim them off. Customer service was exceptionally slow, even dealing with COVID. It took over a week to get a response.

Koleather | Salt Lake City, Ut

Oct 2020

Excellent product, fast shipping, wonderful customer service!

I'm a long time buyer with foam order because of the outstanding quality of the foam. I am disabled and use their foam for all of my durable medical devices. The foam is so comfortable and still doesn't sag despite daily use for years. Customer service is always incredibly helpful with any question but I was also impressed with how they helped me select the right foam for my specific pain needs. A+++

Kellyn Jeanne | Michigan

Sep 2020

Great product!

As adverticed. Simply the best on the market today.

Lazaroim | Florida

Jul 2020

Exactly right

The cushion foam I ordered was exactly right, carefully packaged (ok, a lot of packaging to compress it), and exactly on time specified, even during the pandemic. I finished my reupholstering project and it looks great and is very comfortable. Thank you.

Kathleen D | Pipersville Pa

Jun 2020

Everything was perfect

I ordered online using the instructions that were provided for measuring accurately. The order was received in a reasonable amount of time and the RV seat replacement cushions fit perfectly! I couldn’t be more pleased!!

Pam H | Billings Montana

May 2020

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