Room for Improvement
I had originally placed my order 7/6/2018, I received my order 8/7/2018. It was not a custom sewing job so it should have been shipped in 1 - 14 days. I received an e-mail asking about how to cut the material (7/10/2018), as the length I indicated would be too long for one piece. I responded (on 7/14/2018) to have it cut in two equal halves. I called and left messages twice for tracking, never received a response, finally spoke to someone in sales who got a tracking number to me on 8/3/2018, which showed that it was being shipped the same day. When I finally did receive my item, it was packaged in black plastic and plenty of packing tape. I paid $23.80 for the foam, total of $48.28 for the order, leaving $24.48 for shipping. I figured nearly $25 in shipping would get me the foam in good condition, with no tears or creases, perhaps in a tube. Nope.