Contact FoamOrder

Customer Service

To send us a message, use the form below.

Phone Hours:

Monday–Thursday: 7am–5pm Pacific
Friday: 9am–5pm Pacific
Closed Saturday, Sunday

For sales or product information, call: (415) 503-9314.

Check the status of an existing order here.

For inquiries about an order you have placed, but have not yet received, call: (510) 253-2560, option 2.

For problems with an order you have already received call: (415) 503-9314.

FoamOrder Factory

Company Headquarters

3455 Collins Ave
Richmond CA 94806   Map

(415) 503-9314


Monday–Friday: 9am–5:30pm
Closed Saturday, Sunday

This is not a retail location. Contact our phone sales team if you would like help placing an order. Orders can be placed online or by phone to be picked up at the Richmond warehouse.

Need Help?

We offer live chat, and the ability to set up a personal design/measuring appointment at a time that works for you!

Send Us a Message

If you are contacting us about an order you placed: We want to answer your questions quickly and provide you with prompt service. To help us do this, it is important that you enter your telephone number and order number below.

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We are happy to send you some of our foam samples, but please limit your list to your top six choices. Note that our sample pieces are small (approximately 1"x2") and are usually not adequate for making decisions about firmness, because small pieces of foam always feel much softer in your hand than when cut into larger shapes such as a cushion or mattress. However, our samples will give you an idea of the quality, texture, and general make-up of the foam. If you require larger samples, please place an order. Samples are sent via first class mail.

Please allow 7–14 days before expecting your samples to arrive. If you require your samples expedited, please include your FedEx or UPS account number and your desired shipping speed. If you are in a rush, please follow up with a phone call after submitting your request.

If you are contacting us about an order that you placed, you must include your telephone number and order number.

For addresses in the U.S.A. or APO/FPO

For international addresses only

Only request one sample per line item.