Charged twice, Wrong dimensions, terrible workmanship
After waiting 3 months and paying over $420 for 2 simple bench cushions they arrived with one having incorrect dimensions (the foam would not fit into the cushion that was several inches short). The second cushion had white stitching that ran out of the seam and into the top of cushion. After WEEKS of complaining and begging for a response they finally agreed to remake at no charge. One month later the new covers arrive (the original foam was correct). One cover was correct, but the other did not include the piping that I paid for. I let it go and never said anything. I was just glad it was finally over. Fast forward one week and I get my credit card statement. They charged me for the second replacement covers that they said was free (in writing on email). Its been 5 business days and no response to my several emails and will not returning my phone messages. Im reporting fraudulent charge to credit card company and filing complliant with Consumer Federal Protection Bureau. Unbelievable.
Chris Smith |
Fort Wayne, Indiana