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Customer Reviews - Custom Covers

4.6

197 Reviews

5
149
4
28
3
7
2
8
1
5
Back cushion

Cover and foam made separately so they don’t fit right. Wrinkles around the edges. Not happy

John | Chicago

Jul 2021

Mixed bag

Actually provided my own fabric because of COVID-caused supply delays, so no review on Sunbrella fabric. LOVE finished project but the struggle with customer support is frustrating. Shepherd was great, but I think their process needs some improvement. I'm pretty sure no one likes being ignored. Took some effort to get updates & online order status iffy. Finally received & all is well.

Robbie J | Littleton, Co

Jul 2021

So easy to order

Exactly what I needed. Excellent quality, and accurate measurements on a very specific custom shaped cushion

M. W. | Santa Barbara, Ca

Jul 2021

Poor Communication

I placed an order for a custom cushion and cover. I understand with custom orders to anticipate extended production and delivery times. Why I gave my experience 2/5 stars is due to the poor communication. I received my cushion several weeks ago and in the return instructions it states you have 30 days to return the foam if any issues arise. I haven't received my cushion cover yet and we are approaching the 30 day window. When I communicated with Foam Order Customer Service they were quick to respond. I greatly appreciated that. When I informed them I haven't received the cover yet they stated it was still being created. Their website stated when I attempted to track the order that both the cover and foam were shipped in the same package which was not the case. I still haven't received any update on the cover and seeing that this order was over $500 I am disappointed in the process. I loved the simplicity of Foam Orders website and ordering however if this is normal for the separate shipments and incorrect tracking information I don't think I will be ordering from Foam Order again.

Garret | Illinois

May 2021

Very happy with our new cushion

Good quality and perfect firmness. The cover is an attractive and durable material.

Kelly | North Carolina

Apr 2021

Foam cushions

They are perfect.I couldn't bemore pleased.

Barbara Lonergan | Sanleandro Ca

Mar 2021

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