Our small but mighty customer service team has years of cushion and foam expertise to help you measure, select foam or fabrics, or to provide guidance for any order.
Monday–Thursday: 7am–5pm Pacific
Friday: 9am–5pm Pacific
Closed Saturday, Sunday
Or, set up a personal design/measuring appointment at a time that works for you!
I was looking for the instructions for sewing a Tri-fold futon that I had used previously. There is a trick to the sewing where you pretty much have to put the case for one cushion into another to sew the ONE seam that will show on the top when the futon is laid out as a mattress. I couldn't find the directions but found the Foam Order website stating that you could make a custom Tri-fold futon cover. I was delighted, entered the EXACT dimensions and chose the great looking Robert Allen Faux Leather fabric that matched the BLACK Leather furniture group it would be positioned with and needed to match as closely as possible. I placed my order knowing the fabric was expensive and checked availability on the website before ordering and went for the topstitching to match the existing furniture. I included the use and details in my Notes when ordering. Following the order: I received emails that the fabric was unavailable, told NONE of the nice Black Robert Allen faux leather fabrics was available and suggesting the Black Causeway Vinyl stocked by Foam Order. What I received is - not a properly constructed tri-fold cover. It is a set of 3 cushions connected by tabs. This allows the cushions to move around too much when stacked AND Gaps between cushions when used as a mattress. - The fabric is NOT Black. It is a dark charcoal, but not BLACK - The Dimensions are NOT correct. I asked for 4.5" depth and got a variation between 4" and 4.25" with One 4.5" panel - Stitching is not great, top-stitching is not on Top - Not one but TWO heavily stitched in WHITE labels sticking out of top & bottom cushions because who doesn't want labels sticking out of their furniture? tremendously difficult to pick out without messing up fabric & stitching, I spent over an hour and got MOST of one out
Madeline P | Novato, Ca
Jan 2024
The order took a while to arrive, and when it did, the custom cover was left out. I had to reach out multiple times to get it rectified. They eventually found the cover in their warehouse.
Rob S. | Las Vegas
Jan 2024
Easy to measure, order and design!
B | The Sea Ranch, Ca
Dec 2023
I got 3 cushions and covers for window seats. I sent over the fabric and measurements. The cushions are fantastic. The covers are easy to get on and are very well made. Sturdy zippers. If I ever need cushions again, I’ll definitely use them.
Elizabeth P | Potomac, Maryland
Dec 2023
Hard to believe it takes months to make a cover for my seat cushion. Also very disappointed with the customer service whom I left messages with inquiring about the status of my order but never received any return call.
Cj | Los Angeles
Dec 2023
I had a seamless experience on a custom/ fabric window bench cushion. One of the customer service people even reached out to make extra certain that the fabric side was the one I wanted.
Jesstor | Dana Point
Aug 2023
