Our small but mighty customer service team has years of cushion and foam expertise to help you measure, select foam or fabrics, or to provide guidance for any order.
Monday–Thursday: 7am–5pm Pacific
Friday: 9am–5pm Pacific
Closed Saturday, Sunday
Or, set up a personal design/measuring appointment at a time that works for you!
The cushion I ordered came wrong in three dimensions, but especially the length which was off by 1.5". The company was not quick to jump on sending a replacement. I waiting 9 weeks for the first one. Otherwise, the product looked good.
Jn | La Ca
Jul 2018
The finished product is great - However getting it took an extra two weeks - and the follow up from customer service is Horrible - no one answers the phone and it can take days to get a response back on an email - they told me it was going to ship one week late after I followed up past the original ship date - there was no early heads up - and then it ended up shipping more than two weeks late - So basically - they do great product - but if you want any kind of update - expect your email or phone call to go into a black hole and DO NOT expect to get it on time.
Jackson Strobel | Los Angeles Ca
Jul 2018
We ordered a custom bench cushion for our mud room. It finally arrived after a couple of months of production. It was wrapped like the tightest of tight sleeping bags. When we opened it we found it to me quite wrinkled and lonely with no instructions or a note for unpacking and putting together. When we placed it together we were very disappointed. It was not the quality we had expected. The fabric was wrinkled, the size was not exact, and there is a cut and stitching which is very obvious. Based on all the reviews we had read, the price, and the wait - we expected much nicer.
Brian | Houston, Tx
Jul 2018
Excellent product and a speedy delivery, would recommend to anyone
W | Northern Va
Jul 2018
The ordering process from FoamOrder was simple, and I appreciated that they asked how I wanted the cushions to feel in firmness, rather than me have to decide what level to purchase. The online help was excellent - they were able to promptly and accurately answer my question, even on a holiday weekend. I also appreciated that I could sign a waiver so the delivery could occur without signing for the packages. The cushions fit perfectly and we're very pleased - it's like having a brand new sofa, but better! I have already recommended this process, and FoamOrder.com, to friends.
Elizabeth | Farmington, Mn
Jul 2018
Sourcing high quality foam for sofa cushions can be challenging. FoamOrder provided a high quality product with good customer service. While they were not inexpensive, their product was fantastic.
Lisa | Bozeman, Mt
Jul 2018
