Our small but mighty customer service team has years of cushion and foam expertise to help you measure, select foam or fabrics, or to provide guidance for any order.
Monday–Thursday: 7am–5pm Pacific
Friday: 9am–5pm Pacific
Closed Saturday, Sunday
Or, set up a personal design/measuring appointment at a time that works for you!
The mattress was great, but my favorite thing was the customer service. They expedited my order to get it to me in time for my vacation, and were able to change the size I ordered. I think I was still charged for the extra long, despite changing it to the normal size, but I never asked for it to be fixed, so five stars!
G | Florida
Jul 2018
good product, came just as I thought it would. Looking at ordering more and will definitely use this company.
Dawn | Indiana
Jul 2018
I love this latex topper. It's pretty amazing how two inches of latex has changed the feel of my bed. I've been sleeping on memory foam, which is fine except for getting stuck in it and the heat transfer. This latex topper has solved both of those problems and has softened the feel of my bed without reducing the level of support.
Kd | East Bay, Ca
Jul 2018
Please extend my sincere thanks to your team for a perfectly executed order and customer delivery. From order intake to shipping and delivery, you guys didn’t skip a beat!! Words cannot express how grateful we are for FoamOrder’s attention to detail, craftsmanship and customer service. Please forward this correspondence to your leadership team as well; they should be aware of what uncompromising customer service we’ve received. I’ve given myself an action item to give you guys a 5 star yelp review and will get that done this week. I’ll send you a copy of the link when it’s complete. Again, thank you for your superb customer service and flawless delivery of the right product in a timely manner! As we say where I work: keep ‘em flying!
M | Nashua, Nh
Jul 2018
I need to tell you what a pleasurable experience I had with Jordan as your phone representative today. I presented her with what I would call an unusual request for a specific foam need. She was understanding, informative, thorough with her research - I loved that she tried out the foam thicknesses herself! - and simply delightful. With the knowledge she shared with me, I was able to make an informed decision regarding what I needed yo order. You are fortunate to have such a skilled young lady on your team. Thank you, Jordan! - Cathy Spurgeon
Catherine | Bend, Or
Jul 2018
Kjerstin, thanks for your terrific help! You’ve provided excellent customer service. I submitted the order as you’d created it. Since this is shipping to my home and we are at work during the day I will also send a signature waiver form.
Bill | Bargersville, In
Jul 2018
