Our small but mighty customer service team has years of cushion and foam expertise to help you measure, select foam or fabrics, or to provide guidance for any order.
Monday–Thursday: 7am–5pm Pacific
Friday: 9am–5pm Pacific
Closed Saturday, Sunday
Or, set up a personal design/measuring appointment at a time that works for you!
I ordered a new foam insert for my 26 year old chair. I wasn't sure about what to order. I placed my order then got a phone call from the company asking if what I ordered was really what I wanted. The gentleman spent some time with me and I got exactly what I needed - for much less than I had originally ordered! The foam insert fits perfect - it's like my chair is new again! Great customer service!
Cindy R. | New Hampshire
Sep 2024
The foam & envelopes work very well. The service we got from Steve was ideal, he walked us through all the details.
Debbie | Madison, Nj
Sep 2024
Great customer service, thorough support, and a beautiful result!
Maya M | Co
Jul 2024
I had a few false starts trying to get help from customer service. I finally spoke with a man on the phone who was very helpful about how to measure and what firmness I should go with, considering my husband weighs 100 pounds more than me. For me, he recommended V34 (medium firm). For my husband, V54. I decided to compromise and go with V44, even though the salesperson warned me it would be too firm for me. I also spent extra for Everflex and a down envelope so that it would hold it's shape better. The Good: The cushion was the correct size and fit into our fabric cover. The So-So: The cushion is indeed too firm for me. My husband thinks it's supportive. The end he's been sitting on has softened up a bit, which is good for me if I sit there, but it means there's a slight difference in the seat height already (see photo), which means the cover is looser. I'm wondering if the cushion will last as long as promised.
Michelle M | Brooklyn, Ny
Jun 2024
I had hoped to salvage an antique couch. Not high hopes. But when I found that I could have specific measurements and specific padding I was more hopeful. The cushion arrived promptly , great quality and EXCEEDED my expectations. Your customer service staff is real good too. Thanks for saving this couch.
Lynn | Aiken Sc
Apr 2024
I am still working on the slipcover job. But as far as I can see, these are very good quality items.
Vmk | Charlevoix Michigan
Feb 2024
