Our small but mighty customer service team has years of cushion and foam expertise to help you measure, select foam or fabrics, or to provide guidance for any order.
Monday–Thursday: 7am–5pm Pacific
Friday: 9am–5pm Pacific
Closed Saturday, Sunday
Or, set up a personal design/measuring appointment at a time that works for you!
The mattress arrived within the promised time frame. The quality is as advertised, a few imperfections but they explained us that it is in the nature of latex. The technical support service has been very good. This is our first experience about an online mattress purchase. So far so good. Time will tell.
Catherine And Armando | Glencoe, Il
Aug 2018
Great job from all aspects.
Rp | Or
Dec 2015
To all the people here complaining about minor customer service glitches (for the record, they offered stellar service when I bought my mattress), you are missing the point! This is the only place in SF selling latex mattresses that are not drenched in toxic flame retardant chemicals that can KILL you slowly. You want slick sales, go to Mancini's and get your carcinogenic PentaBDE soaked foam. But if you care about your and your children's health, I highly recommend giving this place a chance. They are professional and super flexible with returns, and offer a great, natural product. What more do you want?
Ls | Sf
Feb 2014
Despite exercising regularly and using an inversion table, I have nonetheless suffered from back pain most of my adult life. Getting more than 1 1/2 - 2 hours of continuous sleep per night became a rarity for me. But that was BEFORE my memory foam mattress arrived! I am now sleeping soundly for 4 hours straight--only awakening an average of once per eight hour sleep cycle. While that might not seem like any big deal for most folks, it was a virtual miracle in my life. Thank you foamorder.com for providing my miracle at such an affordable price. I couldn't be any happier with my purchase!
Tat | Los Angeles, Ca
Jul 2013
I walked in not expecting much. I was pleasantly surprised that Robert came over and spent a lot of time with us explaining the different firmness levels as well as a few good things to know about the beds and chemicals and basically answering any questions we could come up with. We found the firmness we liked (5" of 54 firmness foam with a 3" memory foam topper) and he then showed us how to order it off their website (in the store) so that it was a complete mattress which ends up being much cheaper than if you order just those two pieces alone. Also there is a great warranty on the full mattress. When we were done he said the mattress would be ready in a little over a week and we were crestfallen. We've been on an air mattress since the beginning of the month and were getting sore and not sleeping well. He said he could ask for a "rush" on the mattress and that would shave off a few days. So we left (on a Monday) hoping for a completed mattress on Friday. Having read the reviews here, I said to my girlfriend "well, let's see if they actually hit that date cause the Yelp reviews suggest that might not happen". THEY CALLED THE NEXT DAY AND THE MATTRESS WAS READY. I was thrilled. Not only that, they pack the mattress down so frickin' small. My Toyota Echo, 4-door was able to accommodate the queen size mattress bundle. Which is CRAZY. Basically we were on a new bed that night with 45 mins in the store on Monday and 20 mins picking it up on Tuesday. I should also mention that we are very happy with this mattress and are now happily looking at bed frame options. THANK YOU FOAMORDER!
Lb | San Francisco
Sep 2012
Weeeee, what a quick and easy solutoin.
Ggnvym | Rpdbqweis
Dec 2011
