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Customer Reviews - Custom Cushions

4.7

2,304 Reviews

5
1947
4
193
3
61
2
46
1
57
No attention to detail.

I received the order and it was not correct. I looked at the specification that was in the order and while that was correct the people who actually did the cutting paid no attention to what was in the specification and then without double checking their work they shipped it and I later received product that I can't use. When I complained about it I was second guessed and made to supply all of the photos and measurements and this and that to confirm my allegation. I have yet to hear back from the company. The clock is ticking and I have no patience for this.

Brittany | Fort Lauderdale

Jul 2023

Just what we ordered

Perfect fit

Coleman | Yakima

Jul 2023

Excellent product - fast service

Bought new firmer "insides" for my couch cushions. Competitive pricing - accurate descriptions of the products - and they got shipped way faster than I originally expected. Everyone who sits on my sofas thanks you!

Janice T | Ukiah, Ca

Jul 2023

New foam for sectional

I re-did the foam on my 6 cushion sectional couch and it’s awesome

Ruthie | Monmouth, Or

Jul 2023

Great product

Received timely and well packaged. Obviously I measured wrong, as the cushions did not fill out completely. I plan to place a new order with better dimensions.

Ronb | Seal Beach, Ca

Jul 2023

Customer service is good, but whoever measures & cuts the foam needs glasses or a new tape measure.

I ordered two custom cut cushions for my RV dinette. The first order arrived, was opened right away and the cushions were left to do their thing for almost 10 days. The 3 1/2” thickness and 20 1/2” width measured perfectly as soon as the foam was unwrapped. The 42” length never happened. While the pieces ‘expanded’ somewhat during the 10 days, they were both short the 42” dimension. I contacted the company, provided pictures and they were nice enough to re-do the order, I received the second set of pieces July 14 and opened them immediately. Again, the 3 1/2” thickness and 20.5” dimensions measured exact as soon as the foam was unwrapped. Alas, the 42” length is still too short. By 1/2 an inch. I understand the foam is compressed for shipping and needs to ‘relax’ once opened, but why would the thickness and width dimensions measure perfectly right out of the box? The density of the foam is much better than the old stuff I want to replace but how many times do I have to order and receive the correct size?

Pat | Wa State

Jul 2023

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