Our small but mighty customer service team has years of cushion and foam expertise to help you measure, select foam or fabrics, or to provide guidance for any order.
Monday–Thursday: 7am–5pm Pacific
Friday: 9am–5pm Pacific
Closed Saturday, Sunday
Or, set up a personal design/measuring appointment at a time that works for you!
I had a few false starts trying to get help from customer service. I finally spoke with a man on the phone who was very helpful about how to measure and what firmness I should go with, considering my husband weighs 100 pounds more than me. For me, he recommended V34 (medium firm). For my husband, V54. I decided to compromise and go with V44, even though the salesperson warned me it would be too firm for me. I also spent extra for Everflex and a down envelope so that it would hold it's shape better. The Good: The cushion was the correct size and fit into our fabric cover. The So-So: The cushion is indeed too firm for me. My husband thinks it's supportive. The end he's been sitting on has softened up a bit, which is good for me if I sit there, but it means there's a slight difference in the seat height already (see photo), which means the cover is looser. I'm wondering if the cushion will last as long as promised.
Michelle M | Brooklyn, Ny
Jun 2024
I worked with FOAMORDER to replace a cushion in a chair. I did all the measurements and then to choose the firmness I wanted I called and spoke to their customer service contact, Della and she steered me to what turned out to be exactly what I needed. I was going to choose one that would have been more firm. I’m glad I spoke with her about it and made a better choice. I sent a picture with my order and was contacted by Steve in product info requesting an additional measurement. I received my cushion/foam as promised and am very happy with my new and way more supportive chair cushion. Highly recommend this company!
Cheri | Pinehurst, Nc
Jun 2024
Very pleased with the quality Was worth the wait.
M Storts | Erie, Pa
Jun 2024
I order my Lazyboy replacement custom cushions from FoamOrder and have never been disappointed. I like that I can choose the firmness of the cushion. Great prices and sales as well makes it affordable and only a fraction of the cost if I were to get the manufacturer replacement cushion for my recliner. FoamOrder has allowed me to extend the life of my recliner for this reason and I will definitely be back in the future.
Bella | Ct
Jun 2024
My order came on time and was exactly what I was expecting. The measurement guide was a reassuring resource as I measured and submitted the desired size and shape of my cushions. The firmness is just what I wanted too. Glad I made the purchase and upgraded my couch cushions. They will give my 12 year old couch at least 10 more years of use.
Satisfied Minnesotan | Minneapolis, Mn
May 2024
We have a 15 year old couch that we didn't want to part with. It was super saggy. After a bunch of looking online, I found your site. After watching the videos and having a call with your team, I ordered the cushion. It's fabulous!! Thanks so much!!
Rob B. | Geneva, Il
May 2024
