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Customer Reviews - Custom Cushions

4.7

2,245 Reviews

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Remarkable customer service, quality product

I only dropped one of the stars because despite my most careful efforts to measure and measure again, and despite the incredibly helpful and patient guidance I received from the Foam Order staff member who worked with me on the phone, my new sofa seat latex forms (with single-wrapped Dacron) did not properly fill our existing sofa cushion covers. The foam should definitely have been double- not single-wrapped (the staffer advised single wrap). In fairness, it is extremely hard to make these judgment calls by phone, hundreds of miles away. But I remedied the situation by using the Dacron wrap that was wrapped around our original foam, and sliding the now double-wrapped blocks of latex into the original form covers, and then inserting those cotton-covered units into the linen sofa cushion covers. This involved some careful removal of the original glued-Dacron wrap, and a good deal of basting with thread to keep the double-wrap in place, plus re-close the cotton foam covers. Quite a production, but worth it, as the result is perfect and the seat cushions are SOOO much better and will stay firm and lovely for 15 years. (As opposed to the really cheap foam that was used for the original sofa, only two years old when we knew we had to replace it!) So, if you decide to replace your foam cushion forms, SAVE YOUR ORIGINAL WRAP AND COTTON FORM COVERS! But definitely work with Foam Order--their foam is the highest quality and their customer service is patient and caring. They will stay with you on the phone as long as it takes to help you figure out what you need. It's just tough to get the new foam and wrap to perfectly fill the cushion covers, and long-distance calculations are always going to be a bit of an educated guess, I think, despite Foam Order's exemplary website and directions.

Katherineg | Charleston Sc

Jun 2020

yasssss

I have an IKEA Karlstad couch with chaise lounge. I love my couch and needed a replacement cushion that was destroyed and this company’s process for ordering what I needed was AMAZING. Any and all questions I had about what I needed were answered. The cushion is PERFECT!!

Rachel R | Minnesota

Jun 2020

Superior product(s) user friendlyordering

Rather than replace my entire sofa and chair, I heard on Rachel Ray's show a suggestion to replace just the cushions instead. I explored and found FoamOrder online - since my chair is a unique shape, I was skeptical - all 3 cushions arrived with the exact measurements fulfilled; easy, user friendly, lots of choices of density, etc. online ordering. The cushions came a lot quicker than I expected and I am so very pleased with the results. The couch and chair have a new life and are extremely comfortable once again.

Sandieb | Cincinnati, Oh

Jun 2020

Saved my dad’s sofa!!!!

It was awesome and the service was even better... I’m likely to replace all the cushions on the sofa... excellent!

Mary W | Woodbridge, Va

Jun 2020

Excellent work and on time.

The cushions are used on a 3 cushion contemporary sofa. The prior cushions had collapsed over about 2 years. The V44 cushion is very solid and allows people to get up more easily than the softer foam. Foamorder made them to the requested specs allowing the covers to be easily added. Anytime I'm in need of a foam order I'll use FOAMORDER!

Jay K | Dallas, Tx

Jun 2020

Loveseat is now preferred seat in family room.

Purchased firm replacement cushions for the loveseat in the family room. Changed the entire experience of the family. Race to get the best seat. Great investment. Comfort level better than the original cushions ....and it was a custom ordered loveseat.

Rich G | Atlanta

Jun 2020

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