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Return and Exchange Policies

Cancellation Policy

Use the link in your email confirmation to check if your order has already entered production. If it hasn’t, you may cancel it using that link. After an order has entered production, to properly handle order cancellations, all requests must be submitted via email to order.status@foamorder.com. To guarantee that your order has been canceled, you will need to receive a confirmation email from us. Cancellations over the phone will not be accepted. Once an order has been started or shipped, it may not be canceled.

Many of our items are not returnable as they are custom made. Some items are exchangeable. All returned/exchanged merchandise must be in “brand new” condition by our assessment (except warranty claims). Merchandise must be returned in original boxes (if any) and packaging. Hairs, dirt, odors, or stains on any item are not acceptable returns. To make a return or ask for an exception, you must email product-info@foamorder.com or call (415) 503-1188 and obtain a Return Authorization Number. Attach this Return Authorization Number to the outside of the return package. No returns will be accepted that do not have a Return Authorization Number attached to the outside packaging.

Watch this video on how to compress your latex mattress topper. This same process can be done with foam cushions exchanges. Since UPS/FedEx charge by size this will greatly reduce your costs if you need to return your latex mattress topper.

Foam

Everflex, Duraflex, and Econoflex Foam Cushions

  • Return Policy: Custom Cut Foam is NOT returnable
  • Exchange Policy: May be exchanged within 30 days of receipt for store credit only, less a 25% restocking fee
  • Shipping Responsibility: Customer Responsibility

Organic Latex Foam Cushions

  • Return Policy: Custom Cut Foam is NOT returnable
  • Exchange Policy: May be exchanged within 30 days of receipt for store credit only, less a 25% restocking fee
  • Shipping Responsibility: Customer Responsibility

Outdoor Foam Cushions

  • Return Policy: Custom Cut Foam is NOT returnable
  • Exchange Policy: May be exchanged within 30 days of receipt for store credit only, less a 25% restocking fee
  • Shipping Responsibility: Customer Responsibility

Y33 Foam

  • Return Policy: Custom Cut Foam is NOT returnable
  • Exchange Policy: May not be exchanged
  • Shipping Responsibility: Not Available

Rebond Foam

  • Return Policy: Custom Cut Foam is NOT returnable
  • Exchange Policy: May not be exchanged
  • Shipping Responsibility: Not Available

Bedding

Latex Mattresses

  • Return Policy: Refundable within 100 day trial less initial delivery or shipping charges
  • Exchange Policy: We offer a 100-day trial from delivery. You may exchange inner layers for different firmnesses.
  • Shipping Responsibility: We pay for RETURN shipping

Natural Latex “Pick Your Layers”

  • Return Policy: May be returned within 90 days less initial delivery or shipping charges without restocking fees
  • Exchange Policy: Layers may be exchanged within 90 days of receipt. There is a fee to increase firmness.
  • Shipping Responsibility: We pay for RETURN shipping

Latex Toppers

  • Return Policy: Any 3" layer or soft density layer may be returned within 90 days less initial delivery or shipping charges. All other thicknesses are subject to 25% restocking fee.
  • Exchange Policy: May be exchanged within 30 days of receipt for store credit only, less a 25% restocking fee
  • Shipping Responsibility: We pay for RETURN shipping

Custom Cut Latex Toppers

  • Return Policy: Not Returnable
  • Exchange Policy: May be exchanged within 30 days of receipt for store credit only, less a 25% restocking fee
  • Shipping Responsibility: Customer Responsibility

Latex Pillows

  • Return Policy: May be returned in original sealed packaging less a 15% restocking fee within 30 days of receipt
  • Exchange Policy: No exchange policy
  • Shipping Responsibility: Customer Responsibility

Organic Mattress

  • Return Policy: Return within 90 days less initial delivery or shipping charges
  • Exchange Policy: Layers may be exchanged within 90 days of receipt. There is a fee to increase firmness.
  • Shipping Responsibility: We pay for RETURN shipping

Memory Foam Mattresses

  • Return Policy: Return within 90 days less initial delivery or shipping charges
  • Exchange Policy: No exchange policy
  • Shipping Responsibility: Customer Responsibility

Memory Foam Toppers

  • Return Policy: Not Returnable
  • Exchange Policy: May be exchanged within 30 days of receipt for store credit only, less a 25% restocking fee
  • Shipping Responsibility: Customer Responsibility

Everflex, Duraflex, and Econoflex Foam Mattresses

  • Return Policy: Return within 90 days less initial delivery or shipping charges
  • Exchange Policy: No exchange policy
  • Shipping Responsibility: Customer Responsibility

Mattress Pads

  • Return Policy: Return within 90 days less initial delivery or shipping charges. CLEARANCE Mattress Pads may be returned less a 25% restocking fee and must be in new and unused condition.
  • Exchange Policy: No exchange policy
  • Shipping Responsibility: Customer Responsibility

Mattress Covers and Cases

  • Return Policy: Standard size cases can be returned in new condition within 30 days of receipt. Custom covers and cases are NOT returnable.
  • Exchange Policy: No exchange policy
  • Shipping Responsibility: Customer Responsibility

Custom Down Items

  • Return Policy: May be returned in original sealed packaging less a 15% restocking fee within 30 days of receipt. Custom Cut Down Pillows are NOT returnable.
  • Exchange Policy: No exchange policy
  • Shipping Responsibility: Customer Responsibility

Folding Mats

  • Return Policy: Covers are NOT returnable
  • Exchange Policy: Foam may be exchanged within 30 days of receipt for store credit only, less a 25% restocking fee
  • Shipping Responsibility: Customer Responsibility

Closed Cell Foams

Neoprene

  • Return Policy: Full sheets maybe returned within 30 days less a 20% restocking fee for store credit or 30% for a cash refund
  • Exchange Policy: No exchange policy
  • Shipping Responsibility: Customer Responsibility

EVA

  • Return Policy: Full sheets may be returned less a 25% restocking fee within 30 days of receipt. Custom cut pieces are NOT returnable.
  • Exchange Policy: No exchange policy
  • Shipping Responsibility: Customer Responsibility

Cross-Poly

  • Return Policy: Full sheets may be returned less a 25% restocking fee within 30 days of receipt. Custom cut pieces are NOT returnable.
  • Exchange Policy: No exchange policy
  • Shipping Responsibility: Customer Responsibility

Flotex

  • Return Policy: Full sheets may be returned less a 25% restocking fee within 30 days of receipt. Custom cut pieces are NOT returnable.
  • Exchange Policy: No exchange policy
  • Shipping Responsibility: Customer Responsibility

Volara

  • Return Policy: Not returnable as it is cut by the yard
  • Exchange Policy: No exchange policy

Accessories

Upholstery Stapler

  • Return Policy: Returnable within 30 days of receipt, must be in original packaging and unused
  • Exchange Policy: No exchange policy
  • Shipping Responsibility: Customer Responsibility

Pro-Tack Foam Adhesive

  • Return Policy: Not Returnable
  • Exchange Policy: No exchange policy

Aqua Seal Cement

  • Return Policy: Not Returnable
  • Exchange Policy: No exchange policy

NSeal Tape

  • Return Policy: Not Returnable
  • Exchange Policy: No exchange policy

Scrap, Shredded foam

  • Return Policy: Not Returnable
  • Exchange Policy: No exchange policy

Batting, Pillow Stuffing, and Foam Pit

All Batting, Pillow Stuffing, Foam Pit Products

  • Return Policy: Not Returnable
  • Exchange Policy: No exchange policy

Clearance Items

All Clearance Items

  • Return Policy: Not Returnable
  • Exchange Policy: No exchange policy